Refund Policy

Refund Policy

1. Introduction

Welcome to Steigern Tech LLP (“Steigern Tech,” “Company,” “we,” “our,” “us”). This Refund Policy explains the circumstances under which we offer refunds for our products and services. By using our services, you agree to the terms outlined in this policy.

2. Eligibility for Refunds

a. Services: Refunds for services may be available under the following conditions:

• Service Not Delivered: If we fail to deliver the agreed-upon services within the specified time frame, you may be eligible for a refund.
• Service Not as Described: If the services provided are not as described in our agreement or not performed to the standards specified, you may request a refund.
• Cancellation: If you wish to cancel a service contract, the eligibility for a refund will depend on the terms agreed upon at the time of purchase.

b. Products: Refunds for products may be available under the following conditions:

• Defective Products: If the product is defective or does not meet the specifications described, you may be eligible for a refund.

3. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at [email protected] with your refund request.
2. Provide Details: Include your order number, the reason for the refund request, and any relevant supporting documentation.
3. Review Process: We will review your request and determine eligibility based on our policy. We may request additional information or evidence if necessary.

4. Refund Process

If your refund request is approved, the refund will be processed as follows:

• Payment Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Refunds may take 5 to 10 business days to process. The time it takes for the refund to reflect in your account will depend on your payment provider.

5. Non-Refundable Items

The following items and services are generally non-refundable:

• Custom Services: Services that are customized or tailored to your specific requirements.
• Digital Products: Downloads or digital products once accessed or downloaded.
• Subscription Fees: Fees for subscription-based services may be subject to specific terms outlined in your agreement.

6. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website, and the updated policy will apply to any new purchases or services.

7. Contact Us

If you have any questions or need assistance with a refund request, please contact us at:

Steigern Tech LLP
312 Arista Business Space, Sindhubhavan Road Ahmedabad
[email protected]